Notion

How would you use Notion's AI agents to improve a customer's existing workflows?

BehavioralLast seen Sep 8, 2026 · Customer service

Customer focusAI usage

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Describe how you would help a customer get more out of Notion's AI agents.

What they're looking for

This checks whether you can turn an AI product into real value for a customer. The interviewer listens for a process that starts with the customer's current workflow and pain, picks a few tasks where agents help most, sets up a safe rollout, and measures the result. It also tests how fluent you are with AI tools, which the company weighs even for customer-facing roles.

What works

Start by asking about the customer's workflow: who does what, where the time goes and what goes wrong.
Pick one or two repetitive, multi-step tasks for agents, such as turning meeting notes into tasks or keeping a project tracker up to date.
Explain how you'd set it up so people trust it: clear permissions, a human review step at first, and a small pilot team.
Say how you'd measure success, such as hours saved per week or fewer missed handoffs, and how you'd expand from there.

What hurts

Leading with features instead of the customer's problem.
Promising that agents can run everything with no human check.
Ignoring permissions and data access, which customers care about a lot.

Sample answer

Think of your own story first, then compare.